Shipping & Returns

Before purchasing

Please review the artwork’s title, dimensions, medium, condition, framing or mounting details, and shipping arrangements before completing your purchase. The studio welcomes questions and requests for additional photographs before payment. Color may vary between screens and lighting conditions; minor display-related color differences and the natural texture or variation of an accurately described artwork do not constitute a defect or grounds for a change-of-mind return.

Shipping arrangements and charges

Shipping is arranged through direct studio inquiry. Available destinations, packaging or crating needs, delivery method, shipping charges, and the anticipated shipment date will be confirmed in writing before payment. Shipping is not included in the artwork price unless the written quote or invoice states otherwise. Any insurance or signature-on-delivery arrangements will also be specified in the shipping confirmation.

Please provide a complete, accurate delivery address and disclose any building access or delivery restrictions before shipment. Additional delivery or redelivery costs resulting from an incorrect address or a missed delivery will be discussed with you before further arrangements are made.

Shipment timing and delays

Preparation and shipping time depends on the artwork, packaging requirements, and destination. Carrier transit estimates are estimates rather than guaranteed arrival dates unless expressly confirmed otherwise. If the studio cannot ship within the promised period, you will be notified and offered the choice to accept a revised shipment date or cancel the unshipped order for a prompt refund, as required by applicable law. This right is an exception to the final-sale policy.

International deliveries

International shipping is subject to confirmation before purchase. Any customs duties, import taxes, brokerage fees, or other destination charges payable by the purchaser will be addressed in the written quote or invoice. Customs processing may affect delivery timing.

Damage, loss, or an incorrect item

Please inspect your shipment upon receipt and contact brandijoyart@gmail.com promptly if the artwork arrives damaged, the shipment is missing, or the item received is incorrect. Include your name, invoice details, a description of the issue, and, where available, photographs of the artwork, shipping label, outer packaging, and internal packing materials.

Retain the artwork and all packaging while the studio investigates and coordinates any carrier or insurance claim. Please obtain written return instructions before sending artwork back. The studio will work with you on an appropriate resolution, which may include repair, replacement where available, or a refund where warranted or required by law. Reporting an issue promptly helps preserve evidence and carrier claim options; it does not eliminate any rights you have under applicable law.

Scope of the final-sale policy

The final-sale policy applies to change-of-mind purchases, including changes in preference, décor, available wall space, or personal circumstances. It does not exclude or limit rights or remedies that cannot lawfully be excluded, including those relating to defective or materially misdescribed goods, non-delivery, or required refunds for shipment delays.

Any separately agreed commission or sale terms will be set out in writing before payment. Please review this policy together with your quote, invoice, and any written agreement before completing your purchase.

Questions before ordering?

Contact Brandi Joy Art at brandijoyart@gmail.com for artwork details, shipping quotes, and policy questions.